OK, time for some NEWS about the server:

As you may have noticed, the server was becoming unplayable, at least for windows users.

We were able to find out that the guilty part was the map Eagle itself.
We made some test and found that Eagle and Eagle_extended both made windows users crash.
We ran some other maps without problem.

At this time, we decided to use a map rotation on the server that does not included Eagle.
The rotation is (15 minutes each map):
ut4_ramelle
ut4_kingdom
ut4_subway
ut4_shahideen
ut4_tunis
ut4_intermodal_beta
ut4_paris
ut4_maya
ut4_riyadh
ut4_suburbs
ut4_oildepot
ut4_algiers
ut4_terrorism3
ut4_bohemia
ut4_blitzkrieg1
ut4_docks
ut4_beijing_b3
ut4_elgin
ut4_crossing
ut4_mandolin

We will keep updating this rotation as we add/remove maps from it. Keep an eye on it and let's see how it goes

See you all on... one of those maps

Edit: updated map rotation and time

Glued to the top so it doesn't get lost

Important:
If you are getting an error while trying to download a map in-game, please download the map from here:
maps.pro-gameservers.net/q3ut4/ and then place the map (.pk3 file) in your download folder within the Urban Terror folder.

I'd recommend downloading all maps in the map rotation to speed up the process and to be able to easier start playing new maps.

I understand how you feel Karl, I feel pretty much the same. But at this time, Eagle is impossible to play. The crashes happen after only several seconds of play. Just before we made the switch to map rotation I tried something. I connected 5 consecutive times, crashed 5 times. None of those connections lasted more than 90 seconds. We tried Eagle_extended and the crashes continued.
FS is looking into this but, as you can imagine, they have several more important things to focus on.
Right now, we have to stick to map rotation.